Refund policy

Return & Refund Policy

At Starlane Store, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

1. 30-Day Return Policy

We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • the item must be unused and in the same condition that you received it

  • the item must be in its original packaging

  • you must provide proof of purchase or order number

2. How to Request a Return

To start a return, please contact us at:

info@starlanestore.com

Please include:

  • your order number

  • the reason for the return

If your return request is approved, we will send you instructions on how and where to return the item.

Items returned without prior authorization will not be accepted.

3. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

If the item is defective, damaged, or incorrect:

  • Starlane Store will cover the return shipping cost

  • or provide a replacement or full refund

If the return is due to customer preference (change of mind):

  • the customer is responsible for return shipping costs

4. Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is:

  • damaged

  • defective

  • incorrect

please contact us immediately at info@starlanestore.com, and we will resolve the issue as quickly as possible.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • personal-use items that have been opened or used

  • customized or personalized products

  • sale items

  • gift cards

6. Refund Process

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

7. Exchanges

If you would like to exchange an item, the fastest way is to return the original item and place a new order.

8. Contact Information

If you have questions regarding returns or refunds, please contact us:

Starlane Store

Email: info@starlanestore.com

Address:
Building B1, Yunshui Shiji Mingzhu,
No. 82 Jinyang Street, Xiaodian District,
Taiyuan, Shanxi, 030006, China

Company:
Taiyuan Xinggui Network Technology Co., Ltd.